Windows Frequently Asked Questions

Installations
How do I configure Windows to connect to WVNET?

Troubleshooting
Where can I find more information about common connection problems?

Modem Information
Q. Does WVNET support 56kb modems?
A. Yes. WVNET Internet dialup modems support the V.90 protocol, as well as the X2 protocol, for 56K access.

Q. Does WVNET support the KFLEX protocol?
A. Yes, if your KFLEX modem supports the V.90 protocol.

Q. Do WVNET modems support WebTV?
A. Yes. See the document Configuring WebTV to Connect to WVNET for instructions.

Dial-Up Networking:

Q. How can I access my modem account from out-of-state?
A. Since the 500 numbers only work within the state, you must dial one of the regular in-state numbers, which would be a long-distance call.

Q: How do I make Dial-Up Networking remember my password?
A. See Saving your password in the 'Connect To' box

Q. Is there a toll-free (i.e., 800) dialup modem available?
A. Yes, but it's availability is restricted to persons authorized by their local college or university, which is responsible for paying the fourteen cents-per-minute connect fee. Contact your local Computer Center Director for details.

Q. How do I change my modem account password?
A. You must contact either your local help desk or the WVNET help desk for assistance in changing your dialup modem password.

e-mail

Q. How do I configure my e-mail application to connect to WVNET?
A. Visit our E-mail @WVNET section for more information.

Q. Can I access my POP3 email through the web?
A. Yes. Although WVNET does not provide a direct web interface to your POP3 email account, you can pick up your email from any computer on the internet by using mail2web.com.

Q. I have an e-mail file too large to download on the server. How do I get rid of it so I can download the rest of my e-mail?
A. We recommend that you use POPTray Mail Notifier, an open-source Windows program, which allows you to delete messages from the server without downloading them.

Q. How do I change the password to my email account?
A. Visit the link http://mail.wvnet.edu/passchange.html

Q. Can I set up mail forwarding from my WVNET email account?
A. Yes, visit the link http://mail.wvnet.edu/forwmail.html for the procedure.

Various Q and A:

Questions and Answers regarding computer viruses

Q. How do I set up my personal web page at WVNET?
A. Visit our Setting up your Web Space page for more information.

Q. Can I connect to AOL through a WVNET modem access account?
A. Yes. Install your AOL software as usual on a machine that is properly configured to access the WVNET Internet dialup modems. Make sure that your Internet link with WVNET is active.