Reporting and Tracking WVNET Problems With OZ

WVNET customers may log into OZ to report and track their own WVNET problems. You must register for a free OZ account before you can log in.

Click here to access WVNET's OZ system now .

Does your organization have many problems and tasks that need to be organized and completed? Do you have numerous people working on different things and you need a way to coordinate what they are doing? Do all of your problems get resolved or do some fall through the cracks? Do you remember who did what, when, how? These are the kinds of things that OZ can help you with. OZ creates and manages documents that describe every piece of work at your organization from first report to completion.

WVNET OZ Tracking System provides a convenient, intuitive and versatile interface for logging and tracking problems, projects and other things. Managers can easily find out what their staff are doing, and what has been accomplished. Technicians and Help Desk staff can access an extensive Knowledge Base including past problem solutions, stored documentation and web-based information. OZ will also manage any kind of data you like, including PROBLEMS, TASKS and PROJECTS. It also provides some Facilities Management capabilities. OZ further provides many personal management functions including notes, links and schedules.

Getting OZ for Your Institution

A growing community of educational and government institutions are using OZ to track their problem and tasks. WVNET offers OZ as a subscription service. We run it on our server, you connect and use it from anywhere on the internet. You can manage your own configuration or we can help you. We maintain our Linux-based server at the highest possible level. Our operation includes 24x7x365 helpdesk and tech support, uninterruptible power, and daily backups with offsite copies for disaster recovery.

CONTACT

If you have questions or comments about OZ please contact Mike Karolchik at 304-293-5192 ext. 284 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

OZ FEATURES

1. Web accessible
2. User registration with password protection
3. User levels - reporter, supporter, administrator and super administrator. Different functionality is provided for each level
4. Groups - divide reporters and supporters into groups to focus them on their functional areas and implement privileges or restrictions
5. Customizable Supporter and User groups
6. Customizable Ticket Category list
7. Customizable Site/Platform list
8. Customizable Priority and Status lists
9. Language support to customize forms and reports
10. Email and pager notifications, configurable
11. Create and update Tickets. Change category, status, priority or supporter. Communicate with reporter
12. Suspend and resume update of a ticket
13. Print or email ticket reports
14. Create ticket lists based on your criteria. Sort by ticket characteristics
15. Attach files to tickets and Knowledge Base articles, with remote file server support
16. Measure and report on service outages
17. Virus protection
18. Searchable Directory of registered users
19. Knowledge Base with information from tickets, web pages and more. Configurable access and encryption
20. Built-in HELP system integrated with the Knowledge Base
21. Personal Notepad, private and encrypted, for storing your own notes
22. Personal Linkpad for bookmarking web pages
23. File Repository for file sharing, with custom access control, passwords and virus protection. Supports using a remote server
24. User Profiles allow personal customization of information and theme
25. Email communication of ticket activity when requested
26. Advanced ticket search helps to locate specific problem records or generate reports
27. Subscribe to functional areas and receive email about ticket updates
28. Numerous report functions. Activity today, this week, past month and so on. Most active users and supporters, most active problem areas, etc.
29. Custom themes change the panel appearance to suit your tastes
30. Time and cost tracking
31. Spell Checker
32. Customizable Shortcuts for common tasks
33. Significant Activities Report
34. Project and Task Management
35. Optional Discussion Forum